Privacy Policy

Last updated: 21 August 2026

This Privacy Policy explains how Vitomedia ("we", "us") handles personal data in connection with the Vitomedia service. We follow applicable data protection law, including the EU General Data Protection Regulation where it applies.

1. Data we collect. We collect the email address of your Vitomedia account, purchase information (the pack you bought and the date), your remaining balance, the audio from the video you send for processing and the transcript produced from it, and basic usage and device data needed to run the service.

2. What happens to a video you send. The audio is taken out of the section you chose on your own device, and only that audio is sent to us, so the picture normally never leaves your phone. If the audio cannot be separated there, the file is sent as it is. What reaches our servers is processed to produce a timed transcript and, if you asked for it, a translation, and then returned to you. We do not use your videos or transcripts to train models, and we do not sell, rent, or release them to anyone for their own purposes, nor analyze them for advertising or for any purpose other than delivering the service to you.

3. How we use your data. We use your data to deliver the service, to add your purchase to the correct account, to track your remaining balance, to provide customer support, to prevent fraud and abuse, and to meet legal obligations.

4. Payments. Payment is handled by our payment provider. Your card details are entered with the provider and are not stored by us. The provider processes your payment data under its own privacy terms.

5. Sharing. We share data only with service providers who help us run the service, such as hosting, account sign in, translation, and payment processing, and where required by law. We do not sell personal data.

6. International transfers. Our providers may process data in other countries. Where required, we rely on appropriate safeguards for international transfers.

7. Retention. Uploaded audio is deleted from our servers as soon as processing finishes, and within twenty four hours in every case. The transcript is kept on our servers for seven days and is then erased. Your account data and purchase records are kept while your account is active and as needed for legal, accounting, and fraud prevention purposes, then deleted or anonymized.

8. Security. We use reasonable technical and organizational measures to protect your data. No method of transmission or storage is completely secure.

9. Your rights. You can delete your account and its data from inside the app at any time. Subject to applicable law, you may also request access to or correction of your personal data, and you may object to certain processing. Contact us to exercise these rights.

10. Children. The service is not directed to children under 13, and we do not knowingly collect their data.

11. Cookies. We use only the cookies needed to run the website. We do not use advertising cookies, and we do not track you across other sites.

12. Changes. We may update this policy and will post changes here with a new "Last updated" date.

13. Contact. Privacy questions or requests: support@vito-media.com.