Refund Policy

Last updated: 21 August 2026

This Refund Policy applies to packs purchased through the Vitomedia website.

1. Digital products. Packs are digital and the minutes are added to your account immediately. Because of this, the specific rules below apply.

2. Our own 14 day refund for unused packs. You may request a full refund within 14 days of purchase if none of the minutes in that pack have been used. This is our own policy, and it is offered whether or not the law gives you a right to cancel. See clause 4, which is about a different thing.

3. What is not refundable. Once any part of the balance from a pack has been used, that pack is no longer refundable. Packs are also not refundable after the 14 day window has passed. We do not issue partial refunds for unused minutes.

4. Immediate delivery and EU withdrawal. Separately from clause 2, EU consumers normally have a statutory 14 day right to withdraw from a purchase. At checkout you agree that your minutes are made available immediately and that you waive that statutory right once delivery begins, which is what makes instant delivery possible. It is shown clearly before payment, and it does not take away the refund in clause 2.

5. Accuracy is not a defect. Transcription and translation are produced automatically and are not guaranteed to be perfect. The transcript editor is provided so you can correct any line before exporting, so a transcript that needed corrections is not by itself grounds for a refund.

6. How to request a refund. Email us with the email used for the purchase and the pack you bought. We aim to respond within 2 business days.

7. Before requesting a chargeback. If something goes wrong, please contact us first. We resolve most issues quickly, and a chargeback can delay the resolution of your case.

8. Processing. Approved refunds are returned to the original payment method, normally within 5 to 10 business days, depending on your bank or card issuer.

9. Contact. support@vito-media.com.